Last updated: January 23, 2025

J&Co., LLC (“we,” “us,” or “our”), operating as THE KOCO USA, is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights.

1. Information We Collect

• Account Information: Name, email, phone number, address, and password.
• Order Information: Name, address, email and payment details.
• Cookies: We use cookies to enhance your experience, analyze usage, and provide personalized services. You can manage cookies via your browser settings.

• Process orders and payments.
• Provide customer support and deliver updates.
• Improve our services and marketing efforts.
  We do not sell or share your personal information except to service providers necessary for fulfilling orders (e.g., delivery companies, payment gateways).

• Account Information: Retained until account deletion.
• Order Information: Retained for five years to comply with legal requirements.
  After retention periods, we securely delete your information.

4. Your Rights
You can:

• Access, update, or delete your data.
• Withdraw consent for data collection.
• Opt out of marketing communications.

To exercise your rights, contact us at info@thekocous.com.

5. Data Security

We implement security measures like encryption and regular system audits to protect your data. However, no system is entirely secure, so we encourage caution when sharing information online.

6. Updates to This Policy

We may update this policy to reflect changes in law or services. Updates will be posted on our website, and significant changes will be announced 7 days before taking effect.

Contact Us
If you have any questions about this policy, please contact us at info@thekocous.com.