Effective Date: January 23, 2025

Welcome to The KOCO USA. By accessing or using our website, you agree to the following Terms of Service (“Terms”). Please read them carefully. If you do not agree with any part of these Terms, you may not use our services.

1. Purpose

These Terms outline the rights and obligations between The KOCO USA (the “Website”) and its users regarding the e-commerce services provided on our platform.

2. Definitions

• Website: Refers to the virtual platform operated by The KOCO USA, offering products and services to users.
• User: Includes both registered members and non-members who access the Website.
• Member: A user who registers for an account to access services provided by the Website.
• Non-member: A user who interacts with the Website without registering for an account.
• Operator: Refers to The KOCO USA, the entity managing the Website.

3. User Responsibilities

By using our Website, you agree to:

• Provide accurate and complete information during account registration and updates.
• Maintain the confidentiality of your account credentials.
• Refrain from unauthorized use, such as impersonating others or sharing your account.
• Use the Website for lawful purposes and in compliance with these Terms.

4. Account Registration and Termination

• Registration: Users can register by providing required information and agreeing to these Terms. By clicking “I agree,” you enter into a binding agreement with The KOCO USA to abide by these Terms.
• Termination: Users may terminate their account at any time. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Purchases and Payments

• Purchase Process: Users can browse, select, and purchase products by following instructions on the Website.
• Payment Methods: Accepted payment methods include credit/debit cards, electronic payment systems, and other methods listed during checkout.
• Order Confirmation: Orders are confirmed upon issuance of a confirmation email from the Website.

6. Shipping and Delivery

• Delivery Timeline:
  We aim to process and ship orders promptly. Delivery timelines are estimates and may vary due to factors such as shipping method, carrier delays, or unforeseen circumstances.
• Shipping Costs:
  Shipping fees are displayed at checkout and depend on the selected delivery method. Free standard shipping is available for orders over $75.
• Carrier Selection:
  We work with trusted carriers to ensure timely delivery based on your location.

7. Returns and Refunds

• Returns and refunds are subject to our Return Policy, available on the Website.
• Summary: Returns are accepted within 30 days of delivery if the product is unopened and unused. Please refer to the full Return Policy for details.

8. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.

9. Intellectual Property

All content on the Website, including text, graphics, and logos, is the property of The KOCO USA or its licensors. Users may not reproduce, distribute, or use any content without prior written consent.

10. Limitation of Liability

To the fullest extent permitted by law:

• The Website is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• The Website is not responsible for disruptions caused by technical issues, unauthorized access, or user actions.

11. Modifications to Terms

We reserve the right to update these Terms at any time. Changes will be posted on the Website with the updated effective date. Continued use of the Website constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Virginia, USA. Any disputes arising from these Terms will be resolved in the courts located in Virginia, USA.

13. Contact Us

If you have questions about these Terms, please contact us:
Email: info@thekocous.com